In the unfortunate event you need to cancel your guided tour the procedure will follow these steps:
Due to the dynamic waters in the Johnstone Strait and Broughton Archipelago, Ecosummer Expeditions reserves the right to cancel your guided kayaking tour, rental or resupply service at any time whatsoever, for any reason including but not limited to unsafe working conditions, weather, or insufficient bookings. If we are forced to cancel your booking for any extreme weather, unforeseen circumstances, insufficient bookings or other safety concerns, we will offer you the choice to reschedule your booking or receive a full refund of all payments made to Ecosummer Expeditions. Unfortunately, we cannot be held responsible for any other costs incurred by you.
We highly recommend all of our guests purchase travel insurance for their trip that includes coverage for COVID-related cancellations, trip interruptions, medical expenses, evacuations in Canada and any loss due to Ecosummer Expeditions cancellation policy. The majority of insurance policies must be purchased within a small time window of booking your trip. Ecosummer Expeditions is not responsible for ensuring adequate coverage for your trip and cannot be held responsible for any other costs incurred by you.
Tips are not included in your tour costs and are greatly appreciated by your guides. If you feel the guides and crew have done an exceptional job, tipping is the best way to show your appreciation. The industry standard for tipping is around 10-20% of your trip cost although any show of gratuity is appreciated.