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    • 4-Day Robson Bight Basecamp
      • Dates & Rates
      • Overview
      • Itinerary
      • What to expect
      • Food
      • Packing List
      • how to get here
      • Robson Bight Basecamp FAQs
      • Cancellation Policy
    • West Coast Trail
      • What to expect
      • Dates & Rates
      • Itinerary
      • Food
      • What to bring
      • How to get here
      • West Coast Trail FAQ's
    • Robson Bight Day Tour
      • Overview
      • Packing Recommendations
      • Dates & Rates
    • Special Offers
  • Why EcoSummer
    • Meet our Guides
    • About Basecamp
    • Safety
    • Careers
  • Photo Gallery
  • Planning
    • What's Included
    • Our Menu
    • Packing List
    • Directions to Our Base
    • Robson Bight Basecamp FAQs
    • BC Travel Directory
  • Blog
  • Contact
  • 4-Day Robson Bight Basecamp
    • Dates & Rates
    • Overview
    • Itinerary
    • What to expect
    • Food
    • Packing List
    • how to get here
    • Robson Bight Basecamp FAQs
    • Cancellation Policy
  • West Coast Trail
    • What to expect
    • Dates & Rates
    • Itinerary
    • Food
    • What to bring
    • How to get here
    • West Coast Trail FAQ's
  • Robson Bight Day Tour
    • Overview
    • Packing Recommendations
    • Dates & Rates
  • Special Offers
  • TripAdvisor

 

Cancellation Policy

In the unfortunate event you need to cancel your guided tour the procedure will follow these steps:

  • Email notice provided to Ecosummer Expeditions or Der Touristik
    • 60 days or more notice: full refund less $50 admin fee per person.
    • 31-59 days notice: 50% refund (deposit not refunded).
    • 30 days or less: no refunds issued.
  • All refunds will be made in CAD and exchange rates will be issued by your credit card company

Cancellation by Ecosummer Expeditions

Due to the dynamic waters in the Johnstone Strait and Broughton Archipelago, Ecosummer Expeditions reserves the right to cancel your guided kayaking tour, rental or resupply service at any time whatsoever, for any reason including but not limited to unsafe working conditions, weather, or insufficient bookings. If we are forced to cancel your booking for any extreme weather, unforeseen circumstances, insufficient bookings or other safety concerns, we will offer you the choice to reschedule your booking or receive a full refund of all payments made to Ecosummer Expeditions. Unfortunately, we cannot be held responsible for any other costs incurred by you.

Travel and Medical Insurance

We highly recommend all of our guests purchase travel insurance for their trip that includes coverage for COVID-related cancellations, trip interruptions, medical expenses, evacuations in Canada and any loss due to Ecosummer Expeditions cancellation policy. The majority of insurance policies must be purchased within a small time window of booking your trip. Ecosummer Expeditions is not responsible for ensuring adequate coverage for your trip and cannot be held responsible for any other costs incurred by you.

Tip/Gratuity Policy

Tips are not included in your tour costs and are greatly appreciated by your guides. If you feel the guides and crew have done an exceptional job, tipping is the best way to show your appreciation. The industry standard for tipping is around 10-20% of your trip cost although any show of gratuity is appreciated.

Ecosummer Expeditions
1584 Bauza Creek Road
Telegraph Cove, BC, Canada, V0N 3J0
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